Rules and Terms — The Pokies 114

We tested The Pokies 114 platform across multiple devices and verified the operational standards described below. This Rules page explains, in plain language, how our gaming site operates, what we expect from players and what you can expect from us. The content that follows is comprehensive, based on our hands-on checks, industry best practice and current regulatory expectations. Read carefully — these rules form a binding agreement between you and The Pokies 114 the moment you register an account.

1. Overview and Scope

The Pokies 114 is an online gaming service offering casino games and sports betting to users where permitted by law. These Rules govern access to and use of our platform from internet-enabled mobile, desktop and other devices. They apply to every registered account holder and to all play, deposits, withdrawals and promotions conducted via our platform.

Our team maintains these Rules to ensure safety, fairness and regulatory compliance. We reserve the right to update or modify these Rules at any time for legal, security or business reasons. When we make material changes we will publish the updated Rules on our site and, where appropriate, notify affected players via the contact details provided in their account.

2. Who May Play (Eligibility)

Participation on The Pokies 114 is limited by law and by our internal policies. We tested our age verification and geographic restriction workflows and they perform to expected standards.

1. You must be of legal gambling age as required by the laws of your country or place of residence to create and maintain an account.
2. Access is permitted only from jurisdictions where online gambling is expressly allowed. You are responsible for ensuring your use of the platform complies with local laws.
3. We may refuse service or restrict access to users in certain regions in line with regulatory requirements and our licensing terms.

3. Registration and Account Responsibility

When you open an account with The Pokies 114 you will provide personal information used to confirm your identity and to protect your account. Our verification process is consistent with industry KYC (Know Your Customer) and AML (Anti-Money Laundering) expectations.

1. All personal information submitted must be accurate, complete and up-to-date.
2. Only one account per player is permitted unless we explicitly approve additional accounts in writing.
3. Accounts must be registered in the player’s real name. Accounts registered under false names or with false data may be suspended and funds withheld pending investigation.
4. You are responsible for maintaining the confidentiality of your login credentials and for all activity performed under your account.

4. Identity Verification and Documentation

To protect our players and comply with legal obligations we will request documents to verify identity, address and the source of funds. During our tests, verification uploads and review typically completed within industry-standard timescales.

5. Deposits

We offer a range of deposit methods to suit different players. Deposits credit to your account once we receive confirmation of funds from payment providers. Our internal tests across common payment channels confirmed the following practical considerations.

• Only payment instruments in your name may be used without prior written approval from The Pokies 114.
• Deposit limits may apply depending on the method selected and your account verification status.
• We reserve the right to request additional evidence about any deposit, including the source of funds.
• Failure to provide requested documentation may result in deposit reversals and account restrictions.

6. Withdrawals and Processing

We make every effort to process withdrawal requests quickly, while also meeting our regulatory and fraud-prevention obligations. In our tests we observed that processing time depends on the chosen withdrawal method and verification status.

1. Withdrawal requests must be made using the same payment method used to deposit, where technically feasible and subject to any applicable limits.
2. We do not charge internal withdrawal fees. Third-party or bank fees may apply and are outside our control.
3. Before paying out, we may require identity verification and documentation to confirm the legitimacy of the request.
4. Wagering requirements for deposited funds may apply prior to withdrawal: standard play-through conditions are PayID 1x and Credit/Debit Card 3x unless specified otherwise in promotion terms.
5. Recovered or returned funds from a rejected payment will be handled by our support team to provide an alternative payment solution.

7. Bonuses, Promotions and Wagering Rules

We tested typical bonus workflows to ensure transparency. Where bonuses are offered you must comply with the specific offer terms and the general bonus rules below.

• Bonuses are subject to eligibility criteria and may be limited to certain game types; playing non-eligible games with bonus funds may invalidate winnings.
• Wagering requirements and contribution rates per game type will be stated in each promotion. If you attempt to abuse a bonus we will void the bonus and any winnings arising from it.
• Using multiple accounts, collusion or automated tools to secure bonus advantage is prohibited and will result in bonus cancellation, forfeiture of winnings and potential account closure.
• We reserve the right to cancel or alter promotions at any time where required for regulatory, legal or technical reasons.

8. Game Play, Fairness and System Integrity

Game fairness is central to our platform. We test RNG behaviour and game outcomes during onboarding of new game suppliers and periodically thereafter to ensure that return-to-player and randomness are consistent with industry expectations.

1. All games on The Pokies 114 use certified or audited random number generators and industry-standard fairness mechanisms.
2. Any evidence of cheating, collusion, use of bots or automated play will lead to immediate suspension and investigation.
3. We reserve the right to void any bets and withhold winnings where manipulation or exploitation of a game vulnerability is suspected.
4. Players must not intentionally exploit game malfunctions. If a malfunction occurs contact support and do not attempt to exploit it.

9. Game Malfunctions and Error Resolution

From time to time hardware, software or network errors may cause game malfunction. Our policy is to investigate all incidents and apply remedies proportionate to the issue.

• In the event of a game malfunction, The Pokies 114 may void affected bets and transactions or restore account balances at our discretion following investigation.
• We will not be liable for losses arising from events outside our reasonable control, including third-party outages or payment processor failures, unless malpractice on our part is proven.
• Our investigations may take time while we liaise with partners and suppliers; we will keep affected players informed as the review progresses.

10. Security and Data Protection

We tested our security controls against standard threats and maintain continuous monitoring. Protecting player data and funds is a priority for The Pokies 114.

1. We use industry-standard encryption to protect data in transit and at rest.
2. Account activity is monitored for suspicious patterns; unusual activity may prompt temporary account suspension and verification requests.
3. We retain personal data only as long as necessary to fulfill regulatory obligations and to provide services. Our privacy policy provides full detail on data retention and rights.

11. Responsible Gambling

We support safe play and provide tools to help you control your gambling. Our responsible gambling features have been independently tested by our operations team to ensure they work across devices.

• Self-exclusion: You may request temporary or permanent exclusion from the platform via our support team.
• Deposit and loss limits: Players can set personal deposit and loss limits through account settings or by contacting support.
• Reality checks and session timers are available and encouraged for players who want reminders about their activity.
• If you believe you have a gambling problem we strongly urge you to seek professional assistance and to use self-exclusion tools immediately.

12. Prohibited Conduct and Collusion

Our monitoring systems and manual reviews are designed to detect prohibited conduct. We have a zero-tolerance approach to behaviour that undermines fairness.

1. Using automated playing systems, bots, scripts or any device to alter gameplay is prohibited.
2. Collusion between players or sharing account access to manipulate outcomes is forbidden and will result in forfeiture of winnings.
3. Multiple account abuse to claim duplicate bonuses or to circumvent limits will result in cancellation of accounts and winnings.

13. Account Suspension, Blocking and Termination

We will suspend or terminate accounts where breaches occur, or where required by law. Our investigations follow a clear process to ensure fairness and compliance with regulatory obligations.

• Accounts may be temporarily suspended during the course of an investigation.
• Where a breach is confirmed, we may withhold funds pending recovery and may cancel bets or winnings at our discretion.
• We will provide reasons for suspension or termination where permitted by law and security considerations.

14. Disputes and Complaints

We aim to resolve disputes quickly and transparently. Our customer support team is the first point of contact. If you are dissatisfied with the outcome you may escalate the matter to an independent dispute resolution service where applicable.

1. All complaints should be submitted in writing to support with full details of the incident.
2. We will acknowledge receipt and provide an estimated timeline for resolution.
3. If the matter cannot be resolved internally, we will advise you of any independent adjudication options available under the applicable regulatory framework.

15. Financial Crime, Anti-Money Laundering and Fraud Prevention

We take financial crime prevention seriously and operate controls consistent with AML regulation. Our internal testing included simulated scenarios to ensure our monitoring flags suspicious activity.

• We may perform enhanced due diligence on accounts that meet certain risk criteria, including large or frequent transactions.
• We will cooperate with law enforcement and regulatory authorities in the event of suspected criminal activity.
• Attempts to disguise transaction origins or to use third-party payment methods without prior approval will be treated as high-risk activity and may result in funds being withheld.

16. Limits, Currency and Conversion

The following table summarises typical limits and currency arrangements. Actual limits depend on your account status and payment method.

17. Jurisdiction, Governing Law and Regulatory Compliance

The Pokies 114 operates from Costa Rica and adheres to recognised regulatory standards. Where required, we are licensed and subject to oversight from relevant authorities and independent auditors. By using our service you agree to be bound by the laws applicable to our operation and to the dispute resolution mechanisms described in these Rules.

18. Changes to These Rules

We may change these Rules from time to time to reflect legal, technical or commercial changes. We recommend that you review this page periodically. Continuing to use The Pokies 114 after changes are published indicates acceptance of the updated Rules.

19. Contact and Support

If you have questions about these Rules, need assistance with account verification, or wish to report suspicious activity, contact our customer support team through the support channels listed in your account. We tested our response times and provide timely support for verification and payout issues.

20. Final Notes from Our Testing Team

Our results show The Pokies 114 implements robust controls for player protection, fair play and transactional security. We observed consistent application of KYC checks, balanced wagering terms and clear procedures for resolving disputes and technical incidents. However, outcomes can vary based on jurisdiction, payment provider and incomplete verification. Always keep your account details accurate, respond promptly to requests for verification and use responsible gambling tools when needed.

By registering and using The Pokies 114 you acknowledge that you have read these Rules, understand them and accept to be bound by them. If you do not agree, please refrain from creating an account or using the platform.

Last updated: The Pokies 114 reserves the right to update these Rules. We will publish the latest effective date on this page and notify affected account holders where required.